⚠️ Draft — pending legal review.

Returns & Refunds Policy

Last updated: 19 April 2026

7-day return window

Standard catalog items can be returned within 7 days of delivery. To initiate, email hello@spreadandspine.com with your order number and reason for return.

Condition requirements

Unused and free of marks or wear.
In original packaging with all inserts.
Proof of purchase (order number or invoice).

Non-returnable items

Custom and personalised orders.
Gift cards.
Digital courses once accessed.
DIY kits once opened.
Items marked “final sale” at checkout.

Refund method

Approved refunds are issued to your original payment method via Razorpay. Credit typically appears within 5–7 business days of approval, depending on your bank.

Damaged or incorrect goods

If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery with photographs. We will arrange a free replacement or issue a full refund, including return shipping.

Return shipping

For buyer-initiated returns (e.g. change of mind), return shipping is the customer's responsibility. For damaged or incorrect goods, we cover return shipping.

Returns FAQ

What is the return window?

You have 7 days from delivery to request a return for eligible items. Items must be unused and in original packaging.

Which items are non-returnable?

Custom orders, personalised items, gift cards, digital courses, and opened DIY kits cannot be returned.

How are refunds paid out?

Refunds are issued to your original payment method via Razorpay and typically land within 5–7 business days of approval.

What if my order arrives damaged?

Email photos to hello@spreadandspine.com within 48 hours of delivery. We will arrange a replacement or full refund at no cost.